Astra sends webhooks whenever a Chargeback is created or its status is updated.
Chargeback information is available on the transfer object via the GET Transfer API call.
Chargeback Created
Fired when the Chargeback is created.
| Parameter | Data Type | Description |
|---|---|---|
| webhook_type | string | chargeback_created |
| webhook_id | string | The unique ID of the webhook event |
| user_id | string | The unique ID of the User |
| resource_id | string | The unique ID of the Resource (Chargeback ID) |
| resource_parent_id | string | The unique ID of the Resource's parent (Transfer ID) |
Example:
{
"webhook_type": "chargeback_created",
"webhook_id": "364f57aa-47dd-461b-8df4-d6388fb2d05e",
"user_id": "WV9Zwexqw7Tqk8nox5dBSe993dEBqGulDlnNA",
"resource_id": "C999999V1234567890",
"resource_parent_id": "0239decedaaa5cefa4d173ee839ca37599165219"
}
Chargeback Updated
Fired when the status of a Chargeback has changed.
| Parameter | Data Type | Description |
|---|---|---|
| webhook_type | string | chargeback_updated |
| webhook_id | string | The unique ID of the webhook event |
| user_id | string | The unique ID of the User |
| resource_id | string | The unique ID of the Resource (Chargeback ID) |
| resource_parent_id | string | The unique ID of the Resource's parent (Transfer ID) |
Example:
{
"webhook_type": "chargeback_updated",
"webhook_id": "364f57aa-47dd-461b-8df4-d6388fb2d05e",
"user_id": "WV9Zwexqw7Tqk8nox5dBSe993dEBqGulDlnNA",
"resource_id": "C999999V1234567890",
"resource_parent_id": "0239decedaaa5cefa4d173ee839ca37599165219"
}
Chargeback Statuses
| Chargeback Status | Description |
|---|---|
| Open - Merchant debited | The customer has filed a chargeback with their financial institution. Merchant has been debited the amount listed in the chargeback. |
| Adjustment - merchant debited | An adjustment has been made to the chargeback. Additional funds have been debited from the merchant. |
| Adjustment - merchant paid | An adjustment has been made to the chargeback. Funds have been credited to the merchant. |
| Documentation received | Merchant has submitted documentation to dispute the chargeback. |
| Representment - Merchant Paid | The chargeback dispute has been ruled in favor of the merchant by the issuing bank. Funds are represented (paid back) to the merchant. |
| Closed | The final status for most chargeback cases. At this point the merchant has either been debited or credited the disputed amount. |
| Closed - 2nd Chargeback - Merchant Debited | A second chargeback has been filed for the same transfer, and the merchant is debited again. |
Chargeback Dispute Statuses
| Dispute Status | Description |
|---|---|
| Not Disputed | The chargeback has not yet been disputed by Astra. |
| Open | The chargeback is currently being disputed by Astra. |
| Won | The chargeback dispute has been won by Astra. |
| Lost | The chargeback dispute has been lost by Astra. |